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Getting help

The site report​

Forms → Settings → Support builds a summary of how this site uses LocalForm and puts a Copy report button next to it. Paste it into a support request and whoever answers can skip the first three questions.

It covers:

  • The plugin version, the database schema version, and whether Pro is active.
  • How many forms you have, how many are published, how many questions they carry, and how many responses are stored.
  • Which question types your forms use, and how many forms use each one.
  • Which features your forms use - multi-step sections, quizzes, event details, registration caps, webhooks, restricted access, and the rest.
  • How the plugin is configured: spam protection, notification emails, retention, encryption at rest, and which builder features are switched off.
  • What the site runs on: WordPress and PHP versions, permalinks, the database, the active theme, and the PHP limits.

What it does not contain​

Nothing in the report identifies your site or anybody who used it. There is no site name or address, no form titles or slugs, no webhook URLs, no email addresses, and none of your responses - only counts and settings.

Nor is it sent anywhere. LocalForm has no analytics and makes no request of its own; the report is worked out on that screen when you open it, and it goes no further than your clipboard unless you paste it somewhere yourself. See Privacy below.

On the Site Health screen​

The same figures appear under Tools → Site Health → Info, in a panel called LocalForm. That screen also lists your active plugins, which is worth including if you are reporting a conflict with another one - the LocalForm report gives the count but not the list.

Where to ask​

  • Documentation - the pages in this sidebar cover each screen in turn, and Guides follow a whole job from beginning to end.
  • Support forum - the plugin's forum on WordPress.org, for questions about the free plugin. Include the site report.
  • Pro - support for the paid add-on goes through the address in your purchase email.

Before you write, it is worth checking two things that explain a large share of reports on their own:

  • Permalinks. A form's own page needs pretty permalinks. If forms 404, check Settings → Permalinks - the site report says plain when this is the problem.
  • Blocked attempts. If submissions seem to vanish, look at Forms → Settings → Security → Blocked attempts: a rejection is recorded there with its reason. The site report includes the count for the last 30 days.

Privacy​

The site report exists because LocalForm collects nothing. There is no telemetry to consult, no usage dashboard on the plugin author's side, and no opt-in tracking switch hidden anywhere - so the only way anyone finds out how your install is set up is if you tell them. This screen makes that one click instead of twenty questions, and leaves the decision to send it entirely with you.